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Exchanges Returns and Refunds

7 articles

Making an exchange or return on Made Trade is easy! Explore Made Trade's return policy, information on our final sale products, and how to initiate a return or exchange.

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How do I initiate an exchange or return?

To be eligible for an exchange or a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging with tags. Please do not send your purchase back to the manufacturer. Exchanges. To

What is Made Trade's return policy?

Hassle-free returns for U.S. customers. Exchanges and returns for store credit are free for your first request of any eligible* item. Returns for a refund and subsequent exchange and return requests are subject to a $7.95 fee for shipping and handlin

Our Satisfaction Guarantee

Hassle-free returns for U.S. customers. Exchanges and returns for store credit are free for your first request of any eligible* item. Returns for a refund and subsequent exchange and return requests are subject to a $7.95 fee for shipping and handlin

I requested an exchange, when will I get my new order?

Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item. Alternatively, if you prefer to place your exchange order proactively, we

Which products are final sale?

Final sale items include furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, and sale items discounted by 40% or more. All final sale items are marked as "final sale" on the product page and

Can I cancel my order before it ships?

Once an order is placed, it cannot be canceled, but you can initiate a return or exchange when it arrives. Initiate an exchange or return by visiting our exchanges and returns page within 30 days of order fulfillment.

I’ve mailed back my return. When will I receive my refund?

Once your return is received and inspected, we’ll send you an email that we’ve received your return, and your store credit or refund will be processed within five business days.