How do I initiate an exchange or return?Updated 3 months ago

To be eligible for an exchange or a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging with tags. Please do not send your purchase back to the manufacturer.

Exchanges

To initiate an exchange or a return, please visit our Returns and Exchanges page.

If you are located in the United States, you have 30 days from order fulfillment to exchange any item. We will also issue an exchange for a damaged, defective, or incorrect product received in your order.

Made Trade will send you a complimentary return label to your email that you can affix to your package. Made Trade does not charge a return shipping fee for your first exchange request within 30 days of order fulfillment. Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item. Alternatively, if you prefer to place your exchange order proactively, we will waive the return shipping fee once your returned item is received.

Returns

To start an exchange please visit the Made Trade's exchange and return page.

Once your return is received and inspected, we’ll send you an email that we’ve received your return, and your store credit or refund will be processed within five days.

Final Sale Items 

*Final sale items include furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, and sale items discounted by 40% or more. All final sale items have the "final sale" notice on the product page and next to the product at checkout. All orders outside the U.S. are final sale.

International orders

All international orders are final sale and are shipped through Stackry. Any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.