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FAQs

Exchanges Returns and Refunds

To be eligible for an exchange or a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging with tags. Please do not send your purchase back to the manufacturer.

Exchanges

To initiate an exchange, please visit our Returns and Exchanges page.

If you are located in the United States, you have 30 days from order fulfillment to exchange any item. We will also issue an exchange for a damaged, defective, or incorrect product received in your order.

Made Trade will send you a complimentary return label to your email that you can affix to your package. Made Trade does not charge a return shipping fee for your first exchange request within 30 days of order fulfillment. Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item. Alternatively, if you prefer to place your exchange order proactively, we will waive the return shipping fee once your returned item is received.

Returns

To start a return, please visit our Returns and Exchanges page.

Once your return is received and inspected, we’ll send you an email that we’ve received your return, and your store credit or refund will be processed within 5 business days.

Final Sale Items 

Final sale items are noted on the product page, and they include furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, sale items discounted 40% or more, as well as any items with the "final sale" notice. All orders outside the U.S. are final sale.

International orders

All international orders are final sale. Any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.

Hassle-free returns for U.S. orders

Exchanges and returns for store credit are free for your first request of any eligible* item. Returns for a refund and subsequent exchange and return requests are subject to a $7.95 fee for shipping and handling. You must initiate your return/exchange within 30 days of order fulfillment. Discounted and sale items not marked final sale up to 40% off are eligible for exchange or store credit within 30 days of order fulfillment.

All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags to be eligible for return. Refunds or exchanges will not be issued for returned items that have been used or show signs of visible wear.

Made Trade does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier.

To initiate an exchange or a return, please visit our Returns and Exchanges page.

Final Sale Items

Final sale items are noted on the product page, and they include furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, sale items discounted 40% or more, as well as any items with the "final sale" notice. All orders outside the U.S. are final sale.

International orders

All international orders are final sale. Any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.


Hassle-free returns for U.S. orders

Exchanges and returns for store credit are free for your first request of any eligible* item. Returns for a refund and subsequent exchange and return requests are subject to a $7.95 fee for shipping and handling. You must initiate your return/exchange within 30 days of order fulfillment. Discounted and sale items not marked final sale (up to 40% off) are eligible for exchange or store credit within 30 days of order fulfillment.

To initiate an exchange or a return, please visit our Returns and Exchanges page.

All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags to be eligible for return. Refunds or exchanges will not be issued for returned items that have been used or show signs of visible wear.

Made Trade does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier.

Final Sale Items

Final sale items are noted on the product page, and they include furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, sale items discounted 40% or more, as well as any items with the "final sale" notice. All orders outside the U.S. are final sale.

International orders

All international orders are final sale. Any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.

Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item.

Alternatively, if you prefer to place your exchange order proactively, we will waive the return shipping fee once your returned item is received.

Final sale items are noted on the product page, and they include furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, sale items discounted 40% or more, as well as any items with the "final sale" notice.



 

All orders outside the U.S. are final sale.

Once an order is placed, it is sent off for processing and cannot be cancelled. Not to worry, as long as it's not a final sale item, you can initiate a return or exchange when it arrives. Initiate an exchange or a return by visiting our Returns and Exchanges page within 30 days of order fulfillment.

Once your return is received and inspected, we’ll send you an email that we’ve received your return, and your store credit or refund will be processed within 5 business days.

To initiate an exchange or a return, please visit our Returns and Exchanges page. Once you're in the return portal, click on "Start Gift Return Here".


If you submitted your return and do not see a return label, please allow up to 24 hours for your label to generate. You will receive an email as soon as the shipping label is available.

Shipping and Orders

If an item is out of stock, we recommend joining the waitlist. Click the "join the waitlist" button, enter your email, and we'll send you an email as soon as the item is restocked.


Products usually ship within 2-3 business days after we receive your order.

Delivery in the contiguous U.S. is typically 3-5 business days and 5-7 business days for international orders (outside of the U.S.) but could be slightly longer if there are carrier or customs delays. Some made-to-order products can take anywhere from a few days to several weeks to ship. How quickly an item ships and if it is made-to-order is clearly noted on the product page and on the cart page.

Delivery to Alaska, Hawaii, and U.S. territories generally takes 8-21 business days. Please note, we charge shipping fees to these areas due to higher and varying shipping costs.

If you ever have any questions about shipping for specific items, please don't hesitate to chat with us or email us at [email protected].

Made Trade is Climate Neutral Certified which means all Made Trade orders, including shipping and returns, are 100% carbon offset. All carbon emissions from the production, as well as the transportation of any product on Made Trade, are 100% offset through the purchasing of carbon credits through our partnership with Climate Neutral. Learn more about how Made Trade is carbon neutral by reading our article on Made Trade Magazine.

We do not have an option to select a preferred carrier when placing an order. All orders over $100 ship for free in the continental United States. Orders under $100 are charged a flat $7.95 shipping fee.

In the case that a certain carrier cannot deliver to your address or if you have any other specific shipping requirements, please contact our support team at [email protected]

We use FedEx, UPS, DHL, USPS, and furniture freight carriers depending on the item, the package weight, and the destination.

We ship to the contiguous United States, Alaska, Hawaii, and U.S. territories.

Made Trade does not offer rush or express shipping. However, products in our Quick Ship collection ship out from the warehouse within two business days.

We offer free shipping on all orders* over $100 in the contiguous United States and charge a flat $7.95 shipping fee on all orders under $100 in the contiguous United States, excluding most furniture products.

*We do not offer free shipping on all furniture products. Freight shipping fees for furniture items depend on the product size, dimensions, and weight.

For orders to Alaska, Hawaii, Guam, or Puerto Rico, we charge shipping fees due to higher and varying shipping costs. We, unfortunately, cannot ship most furniture outside the contiguous United States.

Please contact us at [email protected] with questions.

You can look up the shipping status on your order anytime via our order tracking page by entering your order number and email address. There you will also be able to see your tracking information.

Please note this applies to most products — some of our specialty items and furniture will not include a tracking number via email, and you will receive updates from our customer support team directly.

We're able to update your address as long as your package hasn't been prepared for shipment. If you realize you made a mistake with your shipping address, please reach out to our customer support team if you haven't done so yet at [email protected] with your correct address, and we'll do our best to update your address in time.

If your order is already prepared for shipment or assigned a tracking number, it's likely that we won't be able to update your shipping address as the shipment has already been processed. If the shipped package is later returned to sender, we'd be happy to ship it to you again, but we will ask you to cover the shipping costs. For more information, check out our cancellation policy.

Sometimes when you order more than one item on Made Trade, your order will ship in more than one package. This is because most of our products ship directly from their original warehouses. This avoids unnecessary, duplicative shipping to a single warehouse and then to the customer when an order is placed.

At Made Trade, we take the impact shipping has on the environment very seriously. That’s also why all orders on Made Trade are 100% carbon neutral, including all shipping and return shipping. We offset the carbon dioxide emitted from the entire shipping journey of a product (from maker to warehouse to the customer) by purchasing carbon credits from projects that are actively sequestering, destroying, or avoiding the creation of carbon dioxide altogether. Read more about Made Trade’s Climate Neutral Certification.

You can look up the shipping status on your order anytime on our order tracking page by entering your order number and email address. As soon as your order is in transit, you will receive an email notification with tracking updates until the package(s) reaches your door. 

Please note this applies to most products — some of our specialty items and furniture will not include a tracking number via email, and you will receive updates from our customer support team directly.

If you're having trouble placing your order at checkout, please double-check your payment information and try again. Most errors resolve within a few moments. If you continue to have trouble, please contact us via email at [email protected] or text 1 (888) 416-3517 and we'll be happy to help!

Happy to help! Please report anything about your order via our contact form here.

Payment, Gift Cards, and Store Credit

Entering your code for store credit acts the same as redeeming a gift card when checking out on Made Trade.

After you've finished shopping, click "checkout," and below the items you are purchasing, there will be a space to enter a gift code or store credit code. Once you've entered your store code, select "Apply," and your store credit will be applied to your order.


 

If you run into any errors when entering your store credit, please don't hesitate to contact our support team at [email protected]. We're always here to help!

 All prices that are listed on Made Trade are in USD.

Shop Pay makes it safe and easy to checkout in one click. By remembering and encrypting your previously-entered information, you can use Shop Pay to bypass having to re-enter your information every time you checkout at your favorite stores. Additionally, the optional Shop Pay mobile app lets you track all your orders in one place while keeping your information secure.

Checking out with Shop Pay also allows you the option to choose to pay in full or in four equal, interest-free installments*.

Want more information about Shop Pay? Visit Shop Pay's website or contact our support team at [email protected].

*Shop Pay partners with Affirm to offer the option of interest-free installments. All installment arrangements are subject to an eligibility check.

We accept most major credit cards, Amazon Pay, Apple Pay, Shop Pay, and PayPal. All of our prices are in USD.

Not a problem, we're happy to retroactively apply your discount code if your order is eligible and was placed within the discount window. Please email us at [email protected] with your discount code and order number, and we'll be happy to retroactively apply the discount in the form of a partial refund.

About Made Trade

Made Trade works with small brands and businesses based in the U.S. and around the world that employ makers and artisans to make their products, and we are committed to paying fair prices for each ethically-sourced item we carry. We vet each partner to ensure responsible sourcing, which to us means paying fair and livable wages to their makers and employees for their work, paying fair prices for the materials used to make their products, as well as supporting ecological sustainability through their production process and supply chain wherever possible. 

This vetting approach aligns with fair trade standards for evaluating ethical and fair business practices by organizations such as Fair Trade Federation. For further context on this question of "how much profit goes to the makers/artisans," the cost breakdown of each product varies greatly depending on how long it takes for the makers/artisans to craft the item, additional processes involved in its production, how expensive the materials are, transportation and shipping costs, marketing costs, overhead costs, etc.

Our founder started Made Trade after working with artisans in the Middle East and India and undergoing the Fair Trade verification process while realizing the growing number of amazing companies committed to fair and sustainable sourcing who have a hard time getting their products in front of conscious consumers in the U.S. Our hope is to continue to grow Made Trade's reach to be able to serve more small businesses, small-batch manufacturers and artisan cooperatives making outstanding products, so they, in turn, can grow their businesses within their communities and increase their positive impact for both people and the planet.

Many of the products on Made Trade are made to order, meaning they are made specifically for you when you order the item. These products are handcrafted or made with processes that require more time, like hand-painted ceramics or handwoven rugs. Made Trade supports slow, made-to-order production because it ensures we can work with small-batch manufacturers and makers while also supporting low-waste production practices. You can see how long a product will take by looking for the "Ships in" note on the product page that says, on average, how long it takes for a product to ship.

Why yes, we are! Made Trade is the best online store for ethical and sustainable goods. Just check out our press page to see what publications like EcoCult, Sustainably Chic, and Yahoo are saying about us.

The Made Trade team vets every product we carry to ensure it's aligned with our values. Each of the 150+ brands, small businesses, makers, and artisan collectives we partner with goes through an extensive application process where we collect detailed information about their products, manufacturing process, labor conditions, materials, fair trade status, third-party verifications, and much, much more. We conduct thorough reviews of our products to provide true transparency to our customers.

Our application process includes vetting sustainable sourcing of materials, verifying safe working conditions, and ensuring everyone along the supply chain is paid a livable wage. Many of the products we carry are made in workshops or factories with third-party certifications that verify the sustainability of the materials, fair wages, and working conditions. You can always find relevant certifications listed in the product details or the 'About the brand' section of any particular product.

For some single makers or smaller businesses, third-party certifications can be costly and can take years to be implemented. When a brand or factory isn't third-party certified, our team does extensive research and investigation to verify living wages in the region (these are often very different from the minimum wage), working conditions, and additional benefits offered to workers and employees. 

We pledge to provide true transparency about the ethically made goods we offer. So you can shop freely, knowing each piece has been responsibly sourced and expertly crafted with sustainable materials.

Made Trade is the best online store for ethical and sustainable goods and was co-founded by Cayley Pater and Andy Ives. We carefully hand-select every item we carry to ensure it meets our rigorous standards. When you shop on Made Trade, you'll always know where every product was made, what it's made from, and who made it. You can also shop by our eight core values, and every product on Made Trade adheres to 
at least two of our core values to ensure
 sustainability and equity.

Shop Made Trade's values
BIPOC Owned
Fair Trade
Handcrafted
Made in USA
Recycled + Upcycled
Sustainable
Vegan
Women Owned

Yes, you can find us on all your favorite social channels! 🙂

Instagram @made.trade

TikTok @madetrade

Facebook Made Trade

Pinterest @madetrade

Yes, we do! Made Trade Rewards is Made Trade's loyalty program. Visit the Made Trade Rewards page to get started!

Made Trade's address is PO Box 1087 Carrboro, NC 27510

Made Trade's phone number is 1 (888) 416-3517

For the fastest response, send an email to [email protected]




Gifting Options

You can include a gift message on our Handwritten Gift Card by clicking the "Add a Gift Note" button on the product page. Be sure to include "To" and "From" and your custom message. We'll fill out the Handwritten Gift Card and send it directly to your recipient. Just be sure to enter their address when you check out.

Purchase a Handwritten Gift Card here.

Need to send a gift card immediately? Check out our customizable Digital Gift Card, which is delivered immediately via email, or can be scheduled for later.

All Made Trade orders are shipped with a packing slip that does not include prices. You also have the option to add a gift message by selecting "Is this a Gift?" on any product page. After you check out and pay for your order, your gift message will be sent or scheduled to be sent on a selected date as an email to the recipient.

You can customize your message and design of our Digital Gift Card. Our digital gift cards can be scheduled to be sent on the perfect day or can be delivered immediately. Learn more and purchase our Digital Gift Cards here.

Want a physical gift card? Check out our Handwritten Gift Card that is delivered by USPS mail to you or to them.

We do not offer customizations to individual products. However, we do offer customization options for corporate gifts, including co-branding and bulk orders. To learn more about our corporate gifting options please visit our Sustainable Corporate Gifting and Bulk Orders page or send an email to [email protected].

Made Trade does not offer gift wrapping, but you can add a gift message to your order on any product page. Packing slips do not include prices.

Made Trade gift receipts do not include dollar amounts or prices. You can add a gift message to your order by clicking on "Is this a Gift?" on any product page.


Yes, we offer both handwritten gift cards and digital gift cards. Digital Gift Cards are delivered immediately to the recipient via email or scheduled to arrive in their inbox on a specific day. Handwritten Gift Cards are mailed directly to the recipient (enter their address at checkout) or can be sent to you (enter your address at checkout).

Easy! Just click "Is this a Gift?" on any product page and enter your message. After you check out and pay for your order, your gift message will be sent or scheduled to be sent on a selected date as an email to the recipient.

Please note the gift message will be applied to your entire order and only one gift message can be sent per order.

If you clicked on "Is this a Gift?" on any product page, added your message, and clicked on "Apply E-Gift Message to Your Order" then rest assured your gift message was added to your order.

Click on "Is this a Gift?" to view or edit your message at any time before you check out.

You can also view your gift message on the cart page.

After you check out and pay for your order, your gift message will be sent or scheduled to be sent on a selected date as an email to the recipient.

Please note the gift message will be applied to your entire order and only one gift message can be sent per order.

Adding or editing your gift message is not possible once the order is placed, sorry about that. Please send an email with your gift message directly to the recipient.

International Shipping

Yes! We currently ship to the following countries: Australia, Canada, China, Georgia, Japan, Mexico, Singapore, the UK, and EU countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden).

All international orders are final sale. We, unfortunately, cannot ship large hampers, furniture, and cast iron products outside the contiguous United States.

The shipping rate will be calculated at checkout. Any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility. If you would like to know more about the duties and taxes in your country, please check with your local customs office.

All international orders are final sale and cannot be returned. If your order arrived damaged, please file a claim with the shipping carrier directly.

Made Trade does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier.

Corporate Gifting

Yes, our ethical and sustainable products make great gifts for your employees, clients, and customers. Interested in placing an order? Send an email to [email protected] and we'll be in touch within one business day. Be sure to check out our corporate gifting page for more information.

Made Trade Rewards

Made Trade Rewards is our loyalty and rewards program. When you join Made Trade Rewards, you'll earn points on every Made Trade purchase and can redeem your points for discounts on future Made Trade purchases. It's easy to start earning points. Learn more about Made Trade Rewards, including all the perks and benefits, and when you're ready to join, log into or create your Made Trade account to start earning points on all your Made Trade purchases.

If you love shopping on Made Trade, we encourage you to join Made Trade Rewards to start earning points on every Made Trade purchase. 

Made Trade Rewards members earn one point for every dollar they spend on Made Trade and can earn extra points by following Made Trade on social media, shopping in specific categories, and if you share your birthday, we'll even send you points on your birthday!

Made Trade Rewards members also get 200 points (a $20 value) for every friend they refer who spends $150 or more on their first purchase. Plus, when your friend spends $150 or more on their first purchase, they'll get $20 off their first order too!

Learn more about Made Trade Rewards.

No, it's completely free to join Made Trade Rewards. There are no hidden annual membership fees or dues.

It's easy to earn points when you join Made Trade Rewards!

To get started, log into or create your Made Trade account. 

You'll earn one point for every dollar you spend on Made Trade. You can also earn points for shopping certain categories and when you follow Made Trade on social media. Additionally, you can earn points on your birthday as our gift to you when you tell us your birthday! Learn about all the ways you can earn points when you join Made Trade Rewards.

Once you've earned 150 points you can start redeeming points for exclusive discounts.

Join Made Trade Rewards loyalty and rewards program today!

Redeeming points is easy! Once you have accrued 150 points, you can begin redeeming your points for exclusive discounts. First, make sure you are logged into your Made Trade Rewards account and then you can apply your points for exclusive discounts at checkout.



To check your points balance, log into your Made Trade account. Then scroll down the page past your order history and you'll see your rewards points. You can choose to either redeem your points or see your rewards history. 

Creating your Made Trade Rewards account is easy! Just visit the Made Trade Rewards account page to get started. Once you've created an account, you can start earning points with every Made Trade purchase.

Learn more about Made Trade Rewards and how to get started earning points.

First, you want to make sure that you have a Made Trade account. If you don't have a Made Trade account, you can create a Made Trade account here and please confirm your email address to activate it.

Once you have created and activated your account, it's easy to log into your Made Trade Rewards account.

Bookmark the Made Trade Rewards sign-in page in your browser or simply click the Login link in the top right of the Made Trade website to log into your account.

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