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Made Trade

Get help and answers to all your questions about Made Trade's sustainable and ethically made products. Get help with shipping, order tracking, returns, gifting options, corporate gifting, and more.

Made Trade Help Center: Find Answers to Your Questions

Start an exchange or a return in just a few simple steps. Click here to get started.

For gift returns, click on "Start Gift Return Here" once you're in the return portal.

If there's an issue with your order just go to madetrade.com/return, select exchange for a replacement, submit a photo, and we’ll ship the new item as soon as possible.

Return or exchange my order

Yes! We currently ship to the following countries: Australia, Canada, China, Georgia, Japan, Mexico, Singapore, the UK, and EU countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden).

All international orders are final sale. We, unfortunately, cannot ship large hampers, furniture, and cast iron products outside the contiguous United States.

Do you offer international shipping?

Get free shipping on every order with code SHOPSMALL. Happy shopping! ✨

Where can I get a discount?

Products are usually shipped within 2-3 business days after receiving your order. Made-to-order items can take anywhere from a few days to several weeks to ship, which is indicated on the product page.

Shipping in the contiguous U.S. is typically 3-5 business days and 5-7 business days for international orders. Delivery to Alaska, Hawaii, and U.S. territories generally takes 8-21 business days.

Change shipping address

Can I cancel my order before it ships?

How long will it take to receive my order?

Return or exchange my order

Do you offer international shipping?

Where can I get a discount?