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Made Trade

Get help and answers to all your questions about Made Trade's sustainable and ethically made products. Get help with shipping, order tracking, returns, gifting options, corporate gifting, and more.

Made Trade Help Center: Find Answers to Your Questions

How do I initiate an exchange or return?

What is Made Trade's return policy?

Our Satisfaction Guarantee

I requested an exchange, when will I get my new order?

Which products are final sale?

Can I cancel my order before it ships?

I’ve mailed back my return. When will I receive my refund?

How do I return a gift?

I submitted my return but didn't receive a label

Exchanges Returns and Refunds

An item is out of stock. How will I know when it’s back in stock?

How long will it take to receive my order?

How is my order 100% carbon neutral?

Can I select a preferred shipping carrier?

What shipping carriers do you use?

Where do you ship to?

Do you offer rush or express shipping?

How much does U.S. shipping cost?

Where can I find my tracking number?

I put in the wrong address when I was checking out. Can I change it?

Why are my packages shipping from multiple locations?

How can I check the shipping status?

I need help placing my order

There's a problem with my order

Shipping and Orders

Where do I enter my code for store credit?

What currency are your prices in?

What is Shop Pay and how does it work?

What forms of payment do you take?

I forgot to apply my discount code

Payment, Gift Cards, and Store Credit

Made Trade's Holiday Return Policy

How much profit goes to the makers/artisans?

What does a made to order product mean?

Is Made Trade legit?

How do I know the products on Made Trade are actually ethically sourced?

Who is Made Trade?

Is Made Trade on social media?

Does Made Trade have a loyalty program?

What is Made Trade's address and phone number?

About Made Trade

How do I add a gift note to the handwritten gift card?

Can I include a gift receipt with my order?

How do I add a gift note to a digital gift card?

Do you offer personalized gift items?

Do you offer gift wrapping?

Do your gift receipts include a dollar amount?

Do you offer gift cards?

How do I add a gift message to an order?

How do I check if my gift message was added?

Can I add or change a gift message after purchase?

Gifting Options

Does Made Trade offer international shipping?

How much does it cost to ship internationally?

What is your return policy for international orders?

International Shipping

Does Made Trade offer corporate gifting?

Corporate Gifting

What is Made Trade Rewards?

What benefits do Made Trade Rewards members get?

Does it cost anything to join Made Trade Rewards?

How do I earn points with Made Trade Rewards?

How do I redeem points with my Made Trade Rewards account?

Where can I see my Made Trade Rewards balance?

How do I create a Made Trade Rewards account?

How do I log into my Made Trade Rewards account?

Made Trade Rewards

Making an exchange or return on Made Trade is easy! Explore Made Trade's return policy, information on our final sale products, and how to initiate a return or exchange.

Answers to your questions about Made Trade shipping and order status can be found here.

Answers to questions about payment methods, how to use gift cards, and store credit on Made Trade.

We believe we can make the world a more beautiful place by holding ourselves to a higher ethical standard. Learn about what makes Made Trade different!

Answers to questions about gift cards, gift notes, gift receipts, and more.

Get answers to all your frequently asked questions about Made Trade's international shipping.

Learn about Made Trade's corporate gifting program, options for co-branded products, and bulk orders.

Get answers to all your questions and learn how to join Made Trade's Loyalty and Rewards program. Start earning points on every purchase today.

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