Returns and Exchanges

8 articles

How do I initiate a return?

To initiate a return please fill out our return request form. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it.

Updated 2 months ago by Made Trade

How can I exchange an item?

If you are located in the US, you have 15 days from the delivery of your order to exchange any item. We will also issue an exchange for any damaged, defective, or incorrect product received in your order.

Updated 2 months ago by Made Trade

Our Satisfaction Guarantee

15-day hassle-free returns for U.S. customers. Exchanges and returns for store credit are free for your first request of any eligible (non-final sale) item.

Updated 2 months ago by Made Trade

What is Made Trade's return policy?

15-day hassle-free returns for U.S. customers. Exchanges and returns for store credit are free for your first request of any eligible (non-final sale) item.

Updated 2 months ago by Made Trade

I’ve requested an exchange. When will I get my new order?

Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item.

Updated 3 months ago by Made Trade

Which products are final sale?

Furniture, lighting, oversized items (hampers and all rugs except bath mats), gift cards, all underwear bottoms, bodysuits and face masks (for hygienic reasons), sale items discounted 40% off or more, orders outside the U.S.

Updated 2 months ago by Made Trade

Can I cancel my order before it ships?

Unfortunately, we are not able to accommodate order cancellations. Once the order is placed, it is sent off for processing.

Updated 2 months ago by Made Trade

I’ve sent my return. When will I receive my refund?

Once your return is received and inspected, we’ll send you an email that we’ve received your return, and your store credit or refund will be processed within 5 days.

Updated 2 months ago by Made Trade

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