Holiday Gift Return and Exchange PolicyUpdated a month ago
For the 2023 holiday season, we’ve extended Our Satisfaction Guarantee.
All eligible full-price items purchased between October 15, 2023, and December 31, 2023, can be exchanged or returned for store credit until January 15, 2024. This means you’ll have until January 15, 2024, to submit and mail back your return. Products must be in original, unused condition with tags. Returns for a refund are still subject to our standard 30-day return policy.
To initiate a return for store credit or an exchange, please visit our Returns and Exchanges page.
Final Sale Items
Final sale items are noted on the product page, and they include furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, sale items discounted 40% or more, as well as any items with the "final sale" notice. All orders outside the U.S. are final sale.
All international orders are final sale. Any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.